Insurance companies, international assistance companies & accreditation

 
 
Insurance companies engaged in healthcare-related activities, such as travel health insurance for tourists, business, diplomatic corps etc., invariably have to make use of hospitals and clinics when their customers are travelling overseas.  

 

In the same way, international assistance companies move patients across national borders to what they perceive to be safer healthcare provider establishments.

 

But how do these companies establish if the hospitals or clinics they are thinking of sending patients to are fit for purpose?  Few would disagree that the hospitals and clinics that such organisations choose to work with should be as safe and risk-free as possible.
 
And the process used to select which hospitals and clinics to partner with should ensure that patients are put first - or someone has to answer to Hippocrates!.  Accordingly, the selection process MUST be

 

  • (a) based on clinical criteria and not on financial criteria
  • (b) impartial
  • (c) conducted transparently
  • (d) ethical and of the highest probity

 

With respect to assessment of hospitals and clinics that are under consideration as partners,

 

  • (a) there must be access to first-hand information, and not just acceptance of hearsay evidence from third parties
  • (b) inspections must be conducted by organisations who have the correct mix of expertise
  • (c) inspections must be undertaken in sufficient depth and with sufficient care
  • (d) the results of inspections must be robust enough to stand up to scrutiny
  • (e) inspections must be repeated periodically to ensure continuing maintenance of adequate standards, so the healthcare provider's services can be dispensed with before a patient is harmed unnecessarily

 

QHA Trent believes that most effective approach to achieving all of the above - and they best way to reduce the potential for accusations of impropriety by customers and the adverse publicity that would be generated by the press and other parties - is for insurance or international assistance companies to make use of the skills of a recognised expert independent holistic assessor, such as an accreditation scheme, rather than try to conduct the process in-house.

 

As an accreditation scheme, QHA Trent is very happy to discuss this matter with both insurance companies and international assistance companies should they wish to.


Of great importance, QHA Trent is in the process of introducing "QHA Trent Healthcare Insurance Accreditation," a scheme for surveying and accrediting healthcare insurance companies.  This will be available shortly  - watch this space.